Shipping, Returns & Terms of Sale

These terms apply to equipment and parts ordered through the MT Treatment online shop. Installation and on-site service are quoted and agreed separately. Questions? Call (647) 696-9037 or email [email protected].

All prices are in Canadian dollars and exclude sales tax, shipping and installation. GST/HST — and provincial sales tax where applicable — is calculated from the delivery address, or at the Ontario rate for pickup, and confirmed before you pay. Until online payment is switched on, you send us an order request from the cart and we confirm availability, delivery and the total by email or phone before arranging payment; nothing is charged when you send the request. When online payment is available it is taken securely by Stripe at checkout and we never see or store your card number. Your emailed receipt is your proof of purchase.

We make every effort to keep prices and specifications accurate. If an item was listed at an obviously incorrect price, or turns out to be unavailable, we will contact you before shipping and offer a corrected order or a full refund.

Delivery times are estimates. Some systems are ordered from the manufacturer for you; if an item will take longer than expected we will tell you and you may cancel for a full refund. We ship within Canada only.

Please inspect your order when it arrives. Report visible damage, missing items or the wrong item within 48 hours of delivery — with photos if possible — and we will arrange a replacement or refund at no cost to you.

You can cancel for a full refund at any time before your order has shipped or been picked up. Call or email us with your order number.

Unused systems and parts in their original, unopened packaging may be returned within 30 days of delivery or pickup. Contact us first for a return authorization. Returned items are inspected before a refund is issued; return shipping is paid by the customer unless the item arrived damaged or was sent in error.

For hygiene and safety reasons we cannot accept returns of opened filter cartridges, filter media, RO membranes, UV lamps or quartz sleeves, or of any equipment that has been installed or connected to a water supply. Special-order items are identified at the time of order and may not be returnable.

Approved refunds are issued to the original payment method, including the applicable taxes, within 5 business days of approval. Your bank may take a few more days to show the credit.

Equipment carries the manufacturer's warranty shown on its product page. As an authorized Excalibur Water Systems dealer we handle warranty claims for products bought from us — contact us and we will take care of it. Manufacturer warranties can require professional installation and regular maintenance; ask us if you are unsure.

Water treatment equipment must be matched to your water chemistry and flow. We recommend a water test before buying a system, and we are happy to advise before you order. Installation must follow the Ontario Building Code and local by-laws; our licensed master plumbers can install anything we sell.

MT Treatment, 52 Lindvest Crescent, Maple, ON L6A 4N2 · (647) 696-9037 · [email protected] · Monday to Friday, 9:00 AM to 5:00 PM.